Delivery Think Technical Solutions is a small family run business and which takes great pride in ensuring all of our customers have a pleasant, trouble free shopping experience with us. Our typical delivery time is 3 to 5 working days to addresses in the UK and all orders are fully insured for the duration of their journey. International deliveries may take up to 15 working days. All alarm clocks, wall clocks and mantel clocks are dispatched with Royal Mail and all pendulum clocks and long case clocks are dispatched by DHL. For multiple purchase orders, we will select the most cost effective delivery method. Home Deliveries If you are not home when your order arrives the DHL Driver will leave a card and his direct contact details. You should then call the driver and arrange a delivery slot which is convenient for you - anytime from 2pm until 9pm at night. The driver will then re-deliver at your convenience. We offer the DHL@Home Service for the convenience of our customers and are always happy to hear your comments on our courier. Business Deliveries DHL will deliver during normal office hours. If for any reason you are unable to take delivery the driver will leave a card, so you can call and arrange a re-delivery. If your order has been damaged during transit you must sign the couriers sheet as "damaged" and inform us immediately, any failure on both parts may affect any claim for damaged goods. UK Delivery Charges We charge the following delivery costs, up to a maximum of £10 irrespective of how many products are purchased: All Batteries: Free! Alarm Clocks, Picture Frames & Miniature Clocks | £3.00 | Wall, Pendulum, Two Alarm & Mantel Clocks | £6.00 | Longcase Clocks | £10.00 |
International Delivery Charges (EU only) We charge the following delivery costs, up to a maximum of £20 irrespective of how many products are purchased: Alarm Clocks, Picture Frames & Miniature Clocks | £5.00 | Wall, Pendulum, Two Alarm & Mantel Clocks | £10.00 | Longcase | £20.00 |
* PLEASE NOTE: For all other International delivery zones please contact customer services for a quote Returns Policy We operate fully under the The Consumer Protection (Distance Selling) Regulations 2000 and as such allow a "cooling off" period of 7 days after your order has been received. Any goods returned under the cooling off period must be undamaged, unopened and still sealed. Delivery charges are non refundable. The customer will be liable for any costs incurred for outward and return shipping. Clocks MUST not be returned to us, without a valid returns number. Faulty Goods Faulty goods may be returned for replacement, repair or refund if within their warranty period. Clocks MUST not be returned to us, without a valid returns number. If goods are found to be faulty we will replace or repair whenever possible, if repair or replacement is not possible we will issue a refund. The customer will be liable for any costs incurred in returning goods. If returned goods are found to be in proper working order we may make a handling charge and the customer will be responsible for any delivery charges incurred during redelivery. WEEE Regulations The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. · Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. · Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
The Clock Company are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Example: If you purchase an alarm clock from us, simply ship your old alarm clock to us and we will dispose of it properly. Unfortunately, we can only dispose of products on a like for like basis, such as alarm clock for alarm clock or wall clock for wall clock. |
